Terms of service

Responsible – Online Terms and Conditions

We are an e-commerce platform ("Site") that sells a multitude of high quality second hand garments (with a promise to never be sold above the original RRP) (the "goods").  It is our passion to make fashion more sustainable and ethical.

Please read the following important terms and conditions ("Terms") before you buy anything on our Site and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

This contract sets out:

• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.

These Terms are governed by and construed in accordance with the laws of Northern Ireland. If you are a consumer and have your habitual residence in the EU or the US, you additionally enjoy the protection afforded to you by mandatory provisions of the law of your country or state of residence. 

In this contract:

• ‘We’, ‘us’ or ‘our’ means Reform Clothing Limited; and
• ‘You’ or ‘your’ means the person using our Site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

• Email: help@getresponsible.com

Who are we?

1. Introduction
1. If you buy goods on our Site you agree to be legally bound by this contract.
2. This contract is only available in English. No other languages will apply to this contract.
2. Information we give you
1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
1. click on the ‘key information’ button;
2. read the Acknowledgement Email (see clause 4.3); or
3. contact us using the contact details at the top of this page.
2. The key information we give you by law forms part of this contract (as though it is set out in full here).
3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
1. Our Privacy Policy is available at https://www.responsible.us/pages/privacy.
2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4. Ordering goods from us
1. Below, we set out how a legally binding contract between you and us is made.
2. Please note that you can only order from us if you are a consumer, not a reseller or commercial entity.
3. You place an order on the Site by entering and submitting the required payment details. Please read and check your order carefully before submitting it.
4. When you place your order at the end of the online checkout process when you click 'pay now' button, we will acknowledge it by email (Acknowledgment Email). The Acknowledgement Email does not, however, mean that your order has been accepted by us.
5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
1. the goods are unavailable;
2. we cannot authorise your payment;
3. we have reason to believe you are a commercial entity or buying product for the purposes of resale;
4. you are not allowed to buy the goods from us;
5. we are not allowed to sell the goods to you;
6. you have ordered too many goods; or
7. there has been a mistake on the pricing or description of the goods.
6. We will only accept your order when we confirm this in store or we will email you to confirm this (Confirmation Email).  At this point:
1. a legally binding contract will be in place between you and us; and
2. we will dispatch the goods to you.
5. Right to cancel and return
1. You have the right to cancel this contract and return your goods for a full refund within the 14-day cooling-off period without giving any reason.
2. The cooling-off period will be 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
3. To exercise the right to cancel and return your goods, you must inform us of your decision to cancel via the chat function on our Site or email us using the contact details at the top of this contract.
4. To meet the cancellation deadline, it is sufficient for you to send your communication in accordance with clause 5.3 concerning your exercise of the right to cancel before the cooling-off period has expired.
6. Effects of cancellation
1. If you cancel this contract, we will reimburse to you all payments received from you, excluding the cost of shipping back to us.
   
   
2. When you receive the goods, you may handle them to establish their nature and characteristics.  Acceptable handling of the goods is that which would reasonably be allowed in a shop.  Goods should not have been damaged, soiled, washed, altered or worn (other than to try the good on) and any labels or tags must be intact.  If your handling goes beyond what is acceptable. We reserve the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not later than:
1. 14 days after the day we received back from you any goods supplied; or
2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6. If you have received goods:
1. you shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired; and
2. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. Buy Back
1. We offer a buy-back service whereby we may at our discretion, accept your returned goods into our store for resale and give you a store credit by return (Buy-Back). Please note this is separate from and does not impact your rights to return the goods under clause 5 (cooling-off period).
2. By choosing to return your goods under the Buy-Back, you acknowledge that we have the right to automatically adjust your Store Credit based on any subsequent Revised Value by us.  Further you accept that any reimbursement under the Buy-Back will be made by way of store credit and you hereby waive any rights under the law for payment to be made via the same method as original payment.
3. The Buy-Back process shall be as follows:
1. You will declare the condition of the goods in accordance with our Grading Criteria (Customer Value Declaration) at clause 11.4.
2. Upon our receipt of your request to return the goods, we will send you an acknowledgement email which will confirm your Customer Value Declaration and detail the instructions on how to return the goods to us.  For the sake of clarity, after we receive your goods, you cannot undo the Buy-Back option.
3. We will send you an email to confirm that we have received your goods.
4. Within 14 days of receiving your goods, we may conduct a physical triage process whereby we will inspect the quality of the returned goods based on our Grading Criteria in clause 11.4.  Where there is a discrepancy between the Customer Value Declaration and our Grading Criteria (Revised Value) we reserve the right to adjust the store credit.   Please note you cannot reject the Revised Value, which will be issued to you as a store credit.
5. If you have contacted us to return your goods by way of Buy-Back within the cooling-off period (i.e. you contacted us within 14 days of receiving your goods), your cooling-off period will automatically extend should we conduct a physical triage of your goods (in accordance with clause 7.2.4 above). For the avoidance of doubt, should we consider that the goods have diminished in value due to the unnecessary handling by you as per clause 6.2, we reserve the right to automatically deduct your store credit based on our Revised Value.
4. All Buy-Back goods shall be subject to these Terms. Please note you will not necessarily be entitled to nor guaranteed the original price of the goods in any store credit.
5. All Store Credit, including any unused balance, offered through the buy-back service in the United Kingdom expires 5 years after the date of issue. This means that you must redeem or use the Store Credit within 60 months of the date of issue. Any Store Credit issued prior to June 8, 2022 expires in accordance with stated terms.
8. Delivery
1. We shall deliver the goods to the address specified in your order.
2. Any estimated dates or other time windows for delivery of the goods will be set out in the Confirmation Email (see clause 4.5).
3. If something happens which:
1. is outside of our control; and
2. affects the estimated date of delivery; we will let you have a revised estimated date for delivery of the goods.
4. Time of delivery is not of the essence. We shall use reasonable endeavours to meet delivery dates however such dates are indicative only. We shall not be responsible for any delays caused as a result of something that is outside of our control, or any delays caused by a third party (whether that be a courier service provider, third party supplier or otherwise).
5. Delivery of the goods will take place when we deliver them to the address that you gave to us.
6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
1. Let you know;
2. Cancel your order; and
3. Give you a refund.
7. If nobody is available to take delivery, please contact us using the contact details at the top of this page. Please note we reserve the right to charge additional costs associated with any storage and re-delivery charges in respect of the goods pending successful delivery of the goods.

1. Risk and Ownership
1. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
2. You will own the goods once we have received payment in full (in cleared funds into a bank account nominated by us).
2. Price and Payment
1. The price of the goods shall be displayed on our website which have been determined based on our Grading Criteria.
2. The price of the goods:
1. is in pounds sterling (£)(GBP) unless we require or agreement to payment in another currency (please contact us for further information);
2. includes VAT at the applicable rate; and
3. excludes the cost of delivering the goods. 
3. We accept the following credit and debit cards: Visa, Mastercard, Amex, Maestro. All payments by credit card or debit card need to be authorised by the relevant card issuer. We also accept payment via Paypal but we do not accept cash or cheques.
4. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
5. Your credit card or debit card will be charged when you select ‘pay now’.
6. If your payment is not received by us and you have already received the goods, you:
1. must pay for such goods within  seven (7) days; or
2. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
7. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
8. Nothing in this clause affects your legal rights to cancel the under clauses 5 and 6.
3. Nature and condition of the goods
1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described and of satisfactory quality.
2. We are under a legal duty to supply you with goods that are in conformity with this contract.
3. All goods sold on our Site will be:
1. Authenticated
2. sanitised before sale; and
3. of high quality and  assessed in accordance with our Grading Criteria in clause 11.4 below.
4. We shall assess and indicate the quality of the goods in accordance with the below criteria:
1. Grade A+
   Name: “NEW”
   Never worn with hang-tags on.
   Perfect condition with hang-tags still attached, garment has never been worn.
2. Grade A
   Name: “As New”
   No sign of use., like new.
   Buttons, zippers, snaps work; no pilling,; no fading, or visible signs of fabric wear; no alterations.
3. Grade B
   Name: “Mint Condition”
   Used with minimal signs of wear.
   Buttons, zippers, snaps work; minimal pilling; no fading, orno visible signs of fabric wear; no alterations.
4. Grade C
   Name: “Good Condition”
   Used with signs of wear.
   Possible faults with buttons, zippers, snaps; mild pilling,; fading, and or signs of fabric wear.
   
5. Grade D Possible unused grade.
   Name: “Fine Condition”
   Used with average signs of wear.
   Possible faults with buttons, zippers, snaps; mild pilling; fading, or signs of fabric wear. No alterations.

("Grading Criteria").

1. We endeavour to be as accurate as possible in the description of the goods, however you acknowledge that the images of the goods displayed on our website are for illustrative purposes only. Although we attempt to display each good accurately, we cannot guarantee it and so it is agreed that:
1. all weights, sizes and measurements set out on the Site are as accurate as possible, but there may be a small tolerance in such weights, sizes and measurements;
2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use; and
3. the packaging of the goods may be different from that shown on the site
2. Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
3. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
1. we will let you know if we intend to do this but this may not always be possible; and
2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
1. Faulty goods
1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
1. visit our webpage: www.responsible.us
2. contact us using the contact details at the top of this page; or
3. visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
3. If your goods are faulty, please contact us using the contact details at the top of this page.
2. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

1. Limit on our responsibility to you
1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for losses that were not foreseeable to you and us when the contract was formed;
2. losses that were not caused by any breach on our part;
3. business losses; or
4. losses to non-consumers.
2. Third party rights
1. No one other than a party to this contract has any right to enforce any term of this contract.
3. Disputes
1. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
4. Governing Laws and Jurisdiction
1. The laws of Northern Ireland apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
2. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Version 1.1 - Last Updated 8 June 2022